A soft play area is an indoor or outdoor area with play equipment made from soft materials. These activities provide a safe environment for children ages 0–5 to play. Parents can enjoy their event knowing their kids are safe and free to explore while socializing and developing their gross motor skills. We inspect, clean, and disinfect each item before and after each event.

The best way to book your special day with us is to click on the "Contact Us" tab and submit an inquiry form, or email us at [email protected]. Little Imaginations Soft Play usually responds within 24 hours, Monday–Thursday. Inquiries submitted Friday–Sunday may not receive a response until Monday as we are usually busy with weekend events. Be sure to keep an eye out in your junk or spam folder because sometimes our response makes its way there.

After you submit an inquiry form, we will send you an estimate to review if we have availability. To secure the date and package on the estimate, we require a 50% non-refundable retainer and a signed contract to secure the date. The remaining balance must be paid no later than two weeks before the event. Bookings made 14 days or less from the event date must be paid in full to secure the date and package. Kindly note that unless we receive the retainer, no booking has been made. Dates and packages are first come, first served, and we often have multiple estimates out at the same time for the same date or package. Estimates are for reference, only, and do not guarantee service.

Absolutely! As long as the weather permits, we will set up outside for any event. We do ask that you keep the equipment in a shaded area where it won’t get too hot for your little ones. A canopy works well. We will not set up on uneven surfaces to ensure the safety of the children playing. We set up outdoors on grass, turf, and cement. Please let us know if we will be setting up on grass because some of our sets require a double layer of mats so as not to break apart. We do not set up on or near dirt, sand, mulch, rocks, or water.

To ensure the safety of the little ones, and protect the integrity of our equipment, we will not set up outdoors if there is rain in the forecast. We ask that you plan an indoor area as a backup should rain be forecast for the day of your event. Retainers are nonrefundable for weather-related cancellations, but they are fully transferable as credit for a future date. This credit is valid for a full year from your event date, and we will work with you to rebook upon availability in our schedule.

Please note: Once Little Imaginations Soft Play has begun setting up equipment and your event time has started, a refund or credit WILL NOT be issued should it start to rain.

We hope that you don't need to cancel the fun, but we understand that life happens! Cancellations are non-refundable but are fully transferable and may be rescheduled for another available date within 12 months of the original booking. Cancellations less than 7 business days prior to the event date will result in the loss of your deposit, which is fully transferable except in the case of weather-related cancellations. 

This includes cancellations due to inclement weather. The equipment becomes slippery and unsafe when wet. We will not set up outdoors if rain is forecast at any time on the event date for the safety of the children and the integrity of our equipment. 

Clients should have an alternate plan in place to move the equipment indoors if the event is scheduled outdoors (garages are a great alternative!). If there is no alternate plan in place, they may reschedule for another available future date within 12 months. It is the client's responsibility to reach out to reschedule within the next 12 months. 

Little Imaginations Soft Play reserves the right to cancel any rental at anytime due to emergencies, weather, natural disasters, regulations, and laws. If any of these apply, a full refund of the total amount will be granted.

Yes (bummer, we know). 

The main rules are: 

1. Adult supervision required
2. No sharp objects.
3. No water/pool play near the soft play.
4. No shoes or heels (kids and adults).
5. No food, drinks, or candy (cupcakes, gum, skittles, etc.). 
6. Absolutely, no face paint, crayons, markers, pens, chalk, silly string, confetti etc.
7. All equipment must stay in the play area. 

Most importantly, HAVE FUN! Additional rules will be listed on your contract.

Depending on the size of your package, it will take anywhere between 1 and 2 hours for set-up and breakdown (separately). This time is not included as part of your rental time. We will happily work with you to coordinate both our set-up and breakdown arrival times, so we do not cause any disruptions on your special day!

Before setting up, a damage deposit of $160 is required. We know the idea of having to pay more fees is alarming, but it is to protect us and our equipment.

At the end of the rental, once everything is in good condition, meaning all balls are inside the ball pit and items are clean, dry, unmoved, and not damaged, your security deposit will be refunded to you 24 hours after pick up. 

Any spills or food in the play area will incur a $75 cleaning fee. Any face paint, slime, mud, glitter, or anything that will require longer than usual cleaning will result in the forfeiture of your $160 damage deposit. All balls must be put back in the ball pit, or a $25 convenience fee will be charged. 

There is a delivery fee for every rental, and it will vary depending on location and distance. If there will be any restrictions that may delay set-up (like stairs, elevators, a lack of parking within 20 yards, etc.), please let us know prior to the event so that we may plan accordingly. Delivery fees start at $60. 

So sorry! We do not offer pickup.

We accept all major credit cards via PayPal. A 50% non-refundable retainer is required to secure the date and package, with the balance due in full two weeks prior to your event. We do not accept payments in cash. 

Yes, we do! Clients are responsible, however, for securing the required permit for the use of soft play and/or bounce houses in a public park. Note that we do require a copy of your permit that shows approval of a bounce house and/or soft play prior to your event date. If you do not have electricity, you will need a generator to power the bounce houses. We may have one available to rent during your event. Please contact your park and inquire about their requirements in order to have us at your event.

Please note that an attendant is required for large events at a rate of $100.00 for the 4-hour rental. It will be added to your total. 

We understand that toddlers' immune systems are still developing and that you rightfully expect clean, sanitized products. Due to the nature of our business, we have always been committed to providing spotlessly clean, safe, and fun rentals. Each soft play item and bounce house is inspected and deep cleaned after every pickup, and then inspected and sanitized again before the next booking. We do not book the same items more than once on the same day to allow for proper cleaning and sanitation between rentals. 

We use a baby safe hospital grade cleaner that kills 99.9% of bacteria, viruses, mold, fungus, and germs.